For any type of inquiry, whether it be for sales, support, wholesale, press, affiliate or legal the fastest, most efficient way to communicate with our team is to email: CustomerService@VaporUltra.com
U.S. Shipping Costs per order
International Shipping Costs per order:
E-CIGARETTE WARRANTY & RETURNS
We have the best quality products and the most amazing customer service and want you to be 100% satisfied and successful with our Vapor Ultra Smokeless Cigarette. We stand behind our products and are here to support you on your new path to vaping. If we make an error in your order we will correct it immediately. If your shipment is damaged by the Postal Service, please file a claim with your local office. Then give us a call so we can send you any parts that may have been damaged.
For products that just don’t seem to work the way they should or are defective, we will gladly replace them free of charge or offer you a store credit. If you think your Vapor Ultra electronic cigarette is not working the way it was designed, please call our Customer Service team to help troubleshoot the issue that you are having and help you decide if it is defective.
30 Day Guarantee
Any unopened or unused product can be returned for a full refund or store credit within 30 days of purchase. But, if you have the electronic cigarette, we would like you to give it a chance. Our e-cig is the closest product available to the real thing, but there is still some getting used to it. Getting the right flavor and nicotine level you are used to is key in being success with the switch to electronic cigarettes. We are very confident that with our help and your cooperation, we can make your transition to the e-cig a success. If after 30 days of using the Vapor Ultra smokeless cigarette and communicating with our customer service team, if you still feel unsatisfied with our product we may issue you a refund or store credit but will add a 20% restocking fee.
Lifetime Warranty on E-Cigarette Batteries
Our lithium ion electronic cigarette batteries come with a Lifetime Warranty, not your lifetime, but the life of the battery. Our batteries are designed to last up to 300 charges if properly used and maintained.
Proper use and maintenance of Vapor Ultra batteries are:
Warranty on Other Parts
Because of strict health regulations, opened cartridges, cartomizers, or e-liquid - e-juice cannot be returned unless they are defective. For all other items, please contact our Customer Service team and they can help you determine if a part is under warranty.
If you need to return an item, simply follow these instructions.
We'll notify you via phone or e-mail to discuss your return. Any returns need to be approved by our Customer Service team. Returns received without approval will not be issued a refund or credit.
Returns must be sent with your name and order number to the address below via the USPS First Class Mail with the USPS Delivery Confirmation tracking number. Once you call our Customer Service Team with the tracking number, we will issue the replacement part, refund, or store credit. Once we receive the part, we will then issue a replacement, refund or store credit. ★ If for some reason you "refuse" the shipment of your order, you will not recieve a refund for your shipping cost.
Send returns to:
Vapor Ultra LLC.
P.O. Box 463
Oceanside, CA 92049